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A fundamental barrier to getting productivity from federal
government IT is governments inherent resistance to change.
E-Government uses IT to improve federal productivity by enabling better
interactions and coordination. But each opportunity requires substantial
changes in current bureaucratic procedures. Success will depend on
breaking down the resistance to such change. A holistic approach is
needed, and each E-Government initiative must include results oriented
performance measures, policy alignment, training, communications,
and organizational change milestones. |
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